Using Fluent Community Chat

Fluent Community Chat is a lightweight, built-in communication tool that facilitates member interactions within your community. This feature is perfect for quick discussions, sharing updates, and building engagement.

1. Why Use Fluent Community Chat?

  • Boost Engagement: Create a space for real-time conversations among members.
  • Simplify Communication: Keep discussions within the community platform.
  • Flexible Options: Enable or disable chat features based on your needs.

2. Enabling Fluent Community Chat

  1. Go to Fluent Community > Portal Settings > Features and Add-ons.
  2. Enable Fluent Community Chat by toggling it on.
  3. Click Save Changes.

3. Customizing Fluent Community Chat

While Fluent Community Chat is simple to set up, it offers a few customization options:

  • Media Uploads:
    • Default: Media uploads are disabled for security.
    • Enable: Allow media uploads if you have external storage configured (e.g., Cloudflare R2 or Amazon S3).
  • Moderation: Monitor and manage chat activity directly within the community to maintain a safe and productive environment.
  • Spaces Integration: Chat can be enabled for specific spaces to keep discussions organized.

4. Testing Fluent Community Chat

  1. Log in as a member and post a message in the chat.
  2. Test media uploads if enabled.
  3. Verify that chat permissions align with space settings and tags.

5. Best Practices for Fluent Community Chat

  • Start Simple: Enable chat for key spaces like “Welcome to Our Community” or “Events and Announcements.”
  • Monitor Regularly: Check for inappropriate content and address issues promptly.
  • Encourage Engagement: Use chat to announce updates, events, or new resources.

By enabling Fluent Community Chat, you can foster meaningful connections within your community while keeping communication centralized and secure.

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